If you find that your device freezes sometimesor is sometimes unresponsive, it could be that your devicemay be running low on memory space required to run applications. Clearing memory space will free up more memory space and delete cached data, which allows apps to open and run more quickly.
Below are ways to freeup some memory space on your device.
Battery and device care
The Battery and device care feature removes unnecessary data from your device, freeing up storage space. This will only delete cached, residual and advertisem*nt files from your device. User files such as photos, videos and messages will not be removed.
Please note: The following steps may vary depending on the model and operating system of your device.
1Swipe up from the home screen to access your apps
3Tap "Battery and device care”. On some older devices, this is called “Device care”
4Once your device has finished scanning, tap "Memory"
5Tap "Clean Now".
Back up your files with Samsung Smart Switch
With Samsung Smart Switch you can back up your files to an SD memory card, a USB memory stick or an external hard drive. Once you have inserted the memory card or connected your device to the memory stick or external hard drive, follow the below steps to back up your data.
Read our FAQ to find out What is Smart Switch and how to use it.
Please note:The following steps may vary depending on the model and operating system of your device.
1Swipe up from the home screen to access your apps
2Tap "Settings"
3Tap "Cloud and accounts"
4Tap "Smart Switch"
5Tap"External storage transfer". Depending on your device, you may need to tap "More" before choosing this option
6Tap "Back up"
7Select the data that you would like to back up
8Tap "Back up"to transfer the files to your external storage device
If you're experiencing unusual behaviour on Samsung mobiles, tablets or wearables, you can send us an error report or ask us a question in the Samsung Members app.
This allows us to a closer look at what is happening. The data is anonymised and only held for the duration of the investigation. Find out more about sending an error report through theSamsung Members app
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